365assist is a CMG service designed to bring clarity, organisation and support to personnel or organisations during times of crisis, conflict, or simply where the issues involved are beyond the experience and confidence of the personnel dealing with them.

In the past CMG has responded to many types of incidents for its clients. These have ranged from kidnap and extortion incidents to bomb threats, robberies, hostile take-overs, and violent incidents directed against personnel.  Other incidents have been less dramatic, but equally important from the perspective of the person seeking assistance, for example, finding that your laptop or wallet has been stolen whilst on a business trip, or even non-urgent issues like being concerned about your surroundings in a new city. A common factor has been that our expertise has enabled the swift resolution or containment of serious or potentially serious incidents. CMG has established 365assist to offer help in any situation where you or your personnel don't feel confident in dealing with the issues and challenges involved.

365assist exists in three formats as follows:

This is the most fundamental incarnation of our service. Essentially comprising a 24hour on demand security advisory and response service for organisations or individuals, the features of 365assist include:       

w                     The service is available on a 24 hour, 365-day basis,

w                     Our control room operator will put you in touch immediately with an on-call advisor; you will not have to wait to be called back,

w                     Our on-call advisors are trained to respond quickly to concerns, verify that there is or is not something to be concerned about, and take appropriate action to reduce any immediate danger or threat to corporate reputation that might exist,

w                     There is no limit to the number of times you can contact us.                 

Frequently situations arise where it may be more appropriate to establish a 365assist presence in close proximity to personnel or other corporate assets that may be at risk. For example, where a large number of company personnel are attending an event, particularly in a foreign jurisdiction or where a number of senior executives are gathering together for a board meeting or other corporate function, or perhaps where an overseas trip to a volatile region is being organised for a group of customers.

 To allow you to use our expertise to its best in such situations, we have developed 365ground-assist. This service involves one or more on-call advisors accompanying your party to its destination and providing an "on-site" security advisory and response service for you.

Typical elements of 365ground-assist include:                                    

w                     Conducting pre-deployment security awareness briefings,

w                    Providing a 24-hour in-country telephone number for reporting of adverse incidents,

w                     Ensuring a 24-hour response to deal with adverse situations,

w                     Providing one or more advisors to safeguard personnel,

w                    Identifying and liasing with the security function within hotels and other service providers to ensure optimum security of personnel,

w                     Liasing with local law enforcement agencies,

w                    Maintaining liaison with CMG Head Office/US State Department/FCO/Department of Foreign Affairs personnel where an ongoing or emerging situation exists in the country being visited,

w                     Generating security alerts in response to or in anticipation of adverse situations,

w                     Collating information for use in emergency situations,

w                    Establishing protocols for dealing with adverse incidents of a life-threatening nature.

Many corporations have experienced situations where adverse events have occurred involving corporate personnel or assets in more than one location, often at the same time. These situations have often proven difficult to monitor and respond to because of the geographic separation involved, or because the security department does not have an on-the-ground presence in each location. 365world-assist is designed to provide the organisation with timely information that can be used to adjust and update response plans or to actually form part of the organisation's incident response team.

Each situation to which we respond obviously has its own unique characteristics, however the following components typically apply :

w                    Establishing a central clearinghouse for information relating to ongoing or emerging incidents,

w                    Where possible, providing or facilitating a location-specific human intelligence function,

w                    Collating all incoming data, analysing open source and other material and generating an intelligence product for use by the organisation in assessing its immediate and longer terms responses to an incident,

w                     Providing a liaison point, maintaining contact on the organisation's behalf with in-country state agencies,

w                     Providing a liaison point for communication with and between the organisation's personnel,

w                     Providing independent perspectives for senior managers when conflicting views exist internally as to how best to deal with situations,

w                     Delivering expertise to senior managers in the affected countries in the absence of a member of the organisation's security team.